Payment made. Delivery still uncertain.
A missed dispatch date can involve a production delay, disagreement over specifications, an unpaid balance, a logistics issue or a more serious problem. Begin by recording what is known and what still requires confirmation. Non-delivery alone should not be used to assume the cause.
Separate the promise from the evidence
Keep the contract or purchase order, specification, invoice, payment record and complete communications. Note the agreed milestones and any subsequent changes. Ask yourself:
- Was the date for production, dispatch, shipment or arrival?
- What conditions were attached to that date or to release of the goods?
- Has the supplier provided verifiable shipping documents or only an update?
- Did someone agree to a revised timetable or alternative goods?
- Do the contract party, invoice issuer and payment recipient match?
A one-page timeline helps keep the review focused. If goods have partly arrived, distinguish the delivered quantity from what remains outstanding.
Assess before choosing a demand
A China Supplier Dispute Assessment examines the counterparty, transaction records, evidence gaps and possible next steps. The practical objective matters: you may want delivery, a refund or an agreed exit from the transaction, but those options require assessment against the actual documents.
Possible follow-on services include a Lawyer Demand Letter and Supplier Negotiation. If formal action is under consideration, a China Litigation Assessment can address the forum, evidence and cost questions within an agreed scope.
How to begin
Email the supplier’s name, the goods, amount paid, expected delivery date, latest response and desired outcome. Tell us about any platform, payment-provider or procedural deadline you already know about. Do not assume that a legal enquiry changes those deadlines.
If the payment went to another company, also see payment to a company outside your contract. This page is general enquiry guidance; it does not determine breach, fraud or the available remedy in your case.