Who this is for
Overseas businesses considering a negotiated refund, replacement, delivery arrangement or payment plan after a supplier problem. The service can follow an assessment or demand letter, depending on the circumstances.
What the service covers
We agree the objective, the issues to raise, the relevant contacts and your instructions before approaching the counterparty. Work is limited to agreed rounds of contact and a defined period. Offers and material developments are reported so you can decide how to respond.
Settlement decisions remain yours. Authority to accept an offer, change a demand or make a concession must be expressly agreed; engaging negotiation support does not give unrestricted settlement authority.
What you receive
A negotiation approach, contact and progress summaries, analysis of substantive responses, and a closing note identifying any agreement reached or unresolved issues. The engagement defines the communication channels, update frequency and what counts as a round of work.
What to prepare
Describe the problem, the amount involved, existing offers and your preferred outcome in the initial email. After initial checks, we may request key transaction records, earlier correspondence, current contact details and your instructions on acceptable settlement terms.
What is not included
The service does not guarantee participation or settlement. Open-ended chasing, travel, on-site attendance, settlement drafting, proceedings and monitoring future instalments are separate unless expressly included. Any extension requires agreement on scope and fees.
How to start
Email a short summary and any urgent dates. The scope, rounds, period, authority limits, reporting, exclusions and fee are confirmed before work begins. If negotiation is not suitable or breaks down, a litigation assessment can help evaluate a possible next step.